What is the cost of delivery?
Courier rates are calculated based on Real-Time Rates provided by the couriers during checkout on our website.
Must I insure my Goods?
We highly recommend insuring your goods, as many of our products are fragile. You can choose to insure your items during checkout. If you opt for insurance, you will have the ability to lodge a claim if items are lost or damaged.
When can I expect delivery?
SmartLabs uses couriers for deliveries. Processing time is 1-3 business days, plus an additional 2-4 business days for shipping, depending on the destination. While we strive to meet these timelines, please note that we cannot guarantee them.
For payments made via EFT, the processing time will be longer, as items are only released once payment is reflected in our account.
How do I track my order?
You can track your order by entering the tracking number provided into the SmartLabs tracking page. You’ll then receive information on your order status.
How does SmartLabs handle returns?
You can request to return an item within 10 working days of delivery. To start the process, please email info@smartlabs.co.za or call your nearest sales branch and include your order number. Once approved, we’ll arrange for a courier to collect the item from you. A 10% handling fee applies to all returns, with additional charges if goods are opened or used.
Can I cancel my order?
If you wish to cancel your order before it has been dispatched, we’ll provide a refund minus a 10% admin fee for transaction and administration costs. If the order has already been dispatched, please contact us at info@smartlabs.co.za to request a return.
How do I exchange a product for something else?
We currently do not offer product exchanges. However, you’re welcome to return unwanted items according to our returns policy above.
I’ve received a broken product. What next?
If you received a broken product, please email info@smartlabs.co.za with your order number, a picture of the damaged product/part, and a description of the damage. We’ll arrange to collect the damaged item at no cost to you. After we receive and inspect the product, we’ll replace it or issue a full refund. If your delivery was insured, you may also lodge a claim with the carrier for goods lost or damaged in transit.
My order is incorrect
If there are any issues with your order, such as incorrect or missing items, please contact us via email at info@smartlabs.co.za or call your nearest sales branch. Be sure to include your order number and a description of the issue, and we’ll resolve it as quickly as possible.