FAQs

Yes. SmartLabs is a South African laboratory equipment supplier based in Boksburg, Gauteng. We stock over 2,000 science and laboratory products, including microscopes, laboratory glassware, plasticware, heating and stirring equipment, measurement instruments, anatomy models, physics apparatus, educational posters, lab safety gear, and consumables. We have been supplying schools, universities, hospitals, and industrial laboratories across South Africa since 2008.

We supply a wide range of customers across South Africa:

• Primary, secondary, and high schools (CAPS curriculum aligned)
• Universities, technikons, and research institutions
• Hospitals, pathology labs, and medical research units
• Industrial quality control, food production, and environmental testing labs
• Independent researchers, hobbyists, and science enthusiasts

Our warehouse and offices are situated at:

Unit 6, N12 Industrial Park
188 Dr Vosloo Road
Bartlett, Boksburg, 1459
Gauteng, South Africa

Monday to Thursday: 8:00 to 16:00
Friday: 8:00 to 15:00
We are closed on weekends and public holidays.

You can order directly on our website at any time. Browse our catalogue, add items to your cart, and proceed to checkout. You can check out as a guest or register an account for faster checkout on future orders. You can also call us on 011 894 2070 or email info@smartlabs.co.za and our team will assist you.

Yes, absolutely. Call us during office hours and we will assist you with orders, quotes, product advice, or any other query.

National: 0861 777 876
International: +27 11 894 2070
Email: info@smartlabs.co.za

Online orders:

• Visa and Mastercard credit and debit cards
• Instant EFT (secure and fast)
• Manual EFT / bank transfer

In-store at our Boksburg office:

• Card payments only (we do not accept cash)

All transactions are processed in South African Rands (ZAR).

All standard orders require payment before release. We do not offer general credit terms. For large institutional orders from universities, government departments, or established businesses, credit arrangements may be considered on a case-by-case basis and require a formal contract. Please contact us at info@smartlabs.co.za to discuss your requirements.

Yes. Email info@smartlabs.co.za or call 011 894 2070 with your requirements. Schools, universities and industrial buyers get a tailored quote within two working days, often sooner. Quotes are valid for 30 days and pricing is subject to change without notice.

We stock over 2,000 products. If you cannot find what you need on the website, email info@smartlabs.co.za or call 011 894 2070. We may have it in stock but unlisted, or we may be able to source it for you.

Delivery rates are calculated in real time at checkout based on your delivery address and the size and weight of your order. You will see the exact cost before you confirm payment.

We aim to dispatch your order within 1 business day. For EFT payments, we start once the payment reflects in our account. After dispatch, delivery usually takes:

• Economy: 2 to 5 business days
• Express: 1 to 2 business days
• Bob Box locker: 3 to 5 business days
• Same day: in parts of Gauteng, for orders placed before 09:00 on a business day

These are estimates. Remote areas can take longer, and a large order may arrive in more than one parcel. Our Shipping policy has the full details.

Our online checkout delivers within South Africa only, but we do export. Contact us on +27 11 894 2070 or info@smartlabs.co.za with the items you need and your delivery address, and we will quote you for the goods and the freight to your country.

We prepare the customs documentation, and import duties and taxes in your country are for your account. You can also collect from our Boksburg warehouse or send your own courier or freight forwarder.

Once your order is dispatched you will receive a tracking number via email. Enter your tracking number on the SmartLabs tracking page to get real-time updates on your delivery status.

Yes. There are three ways to do it:

• Order online and collect: choose in-store pickup at checkout. Pay by card or instant EFT and your order is ready within 1 business day. If you choose manual EFT, you can pay before you arrive or by card at our counter. We pack the order once payment is done, so allow a short wait.
• Walk in: visit us during office hours and our team will help you and pack your items on the spot.
• Email ahead for large orders so we can have everything packed and ready.

Collection hours are Monday to Thursday 08:00 to 16:00 and Friday 08:00 to 15:00. Security at our complex needs your driver's licence at the gate, so bring it along with your order number. Our office accepts card payments only. We do not accept cash.

You don't need to add any extra cover. If your order arrives damaged or goes missing, report it within 24 hours of delivery by emailing info@smartlabs.co.za with your order number and clear photos of the item and its packaging. We assess every claim and, once it is confirmed, we replace or refund the affected items.

This applies to every delivery option, including Bob Box lockers, and it does not limit your rights under the Consumer Protection Act.

Email info@smartlabs.co.za with your order number before you send anything, so we can tell you how and where to return it.

• Change of mind: you have 30 days from delivery. The item must be unused, in its original packaging and with all parts included. Return courier costs are for your account, and it is up to you to make sure the item reaches our office, so pack it well and use a tracked courier. A handling fee of up to 10% may apply, mainly on large or special orders.
• Individual shoppers within 7 days of delivery: under section 44 of the Electronic Communications and Transactions Act there is no handling fee. You pay only the cost of returning the item, and we refund everything else you paid, including the original delivery charge.
• Faulty, damaged or wrong items: we cover the return and no fee applies.

We cannot take back chemicals, hazardous goods or custom-made items unless they are faulty or not what you ordered. Full details are in our Return and refund policy.

• Not yet dispatched: contact us straight away and we will cancel the order and refund you in full.
• Delivered, within 7 days (individual shoppers): you can cancel without giving a reason under section 44 of the Electronic Communications and Transactions Act. Send the item back unused. You pay only the cost of returning it, and we refund everything else you paid, including the original delivery charge, within 30 days.
• After 7 days: our 30-day change-of-mind returns apply. See "How do I return a product?" above.

To cancel, email info@smartlabs.co.za with your order number.

We do not offer direct exchanges. You are welcome to return an unwanted item in line with our returns policy and place a new order for the product you need.

Check your parcel when it arrives. If the box is badly damaged, you can refuse it and let the driver take it back, then let us know. If you only find the damage after accepting the parcel, email info@smartlabs.co.za within 24 hours of delivery with your order number and clear photos of the item and its packaging. Once the claim is confirmed, we collect the item at no cost to you and send a replacement, or refund you in full if it is out of stock.

If a manufacturing fault shows up later, you are still covered for 6 months under the Consumer Protection Act. See our Return and refund policy.

Contact us as soon as possible by emailing info@smartlabs.co.za or calling 011 894 2070. Include your order number and a description of the issue (wrong item, missing item, or incorrect quantity) and we will resolve it as quickly as possible.

SmartLabs stocks laboratory glassware in two glass types:

• Borosilicate glass: the industry standard for lab use. Low thermal expansion, excellent chemical resistance, and suitable for heating applications including Bunsen burners, hotplates, and autoclaving.
• Soda-lime glass: a more economical option suited to basic storage and low-risk applications where heat resistance is not required.

Our range includes beakers, conical flasks, volumetric flasks, test tubes, glass tubes, burettes, pipettes, funnels, condensers, desiccators, glass bottles, and distillation setups. We also offer custom glassblowing for bespoke applications.

Please check the product page before ordering to confirm you are selecting the correct glass type for your application. If you are unsure, email info@smartlabs.co.za and we will help you choose. Browse our full glassware range online.

We carry both as standard stock lines. In the rare event that we are out of stock or cannot fulfil your required quantity, we source both items locally within South Africa.

• Educational posters: approximately 2 to 5 business days on back-order
• Filter paper: approximately 5 to 10 business days on back-order

Once received from our suppliers, orders are shipped via our standard courier service with full tracking. For large or urgent quantities, email info@smartlabs.co.za so we can plan ahead.

Lead times vary depending on the product type:

• Locally sourced items (filter paper, posters): 2 to 10 business days
• Imported products on an active shipment: contact us for a specific ETA; we import on a continuous basis via sea freight
• Imported products not yet on order: approximately 3 to 6 months from order placement
• Standard laboratory glassware: most glassware is manufactured specifically for SmartLabs; allow 3 to 6 months for items not currently in stock
• Custom glassblowing (bespoke glassware to your specifications): approximately 2 to 4 weeks depending on workload
• Products we have never stocked: contact us and we will investigate availability and lead times for you

Call us on 011 894 2070 or email info@smartlabs.co.za for a specific update on any product.

Phone (national): 0861 777 876
Phone (international): +27 11 894 2070
Email: info@smartlabs.co.za

Office hours:
Monday to Thursday: 8:00 to 16:00
Friday: 8:00 to 15:00
Closed on weekends and public holidays.

Yes, walk-ins are welcome during office hours. Our team will assist you directly. For large orders, we recommend emailing ahead so we can have your items ready for collection.

SmartLabs
Unit 6, N12 Industrial Park
188 Dr Vosloo Road
Bartlett, Boksburg, 1459
Get directions

Card payments only at our office. We do not accept cash.

Yes. If you are calling from outside South Africa, use +27 11 894 2070. Our national number (0861 777 876) is for South African calls only and cannot be dialled internationally.

Our team is happy to help. Call us on 011 894 2070, email info@smartlabs.co.za, or visit our Contact Us page to send us a message directly.